Do you offer a Click & Collect Pick Up Option and when can we pick up?

Yes. We offer a pick up service from our Warehouse in Heidelberg West, Victoria. Pick up is available on Monday - Friday between 9am and 4pm (except on Public Holidays) and Saturday from 8am to 12pm.

Once you have placed and paid for your order, we will send you an email as soon as your order is ready for collection with our address details and pick up hours. Your order will be ready within 24 business hours (unless it's a pre-order) - however, our warehouse works pretty quickly and hence orders are normally ready within 1 business hour. Please ensure that you check your spam and junk folders when you're waiting for this email to come through just in case.

 

Do you offer Local Delivery?

We deliver within 100km from Heidelberg West. Please input your address into the Checkout page and a postage cost will be calculated based on the weight of your order and your location. Please contact us if you have any questions regarding postage costs to your location.

We are more than happy for you to arrange your own transport to pick up and deliver your order. Please contact us prior to purchasing so that we can facilitate this.

 

Do you have a shop front or display room so that we can view the products before we purchase?

Unfortunately, we do not have a shop front, however we do have some shelving on display in our warehouse that you can view. This can only be viewed by appointment only.

 

I have just purchased and paid for delivery, how long will it take you to deliver my shelves?

We will send you an email shortly after purchase to ask you for your preferred delivery instructions. Please advise if someone will be available to accept delivery or alternatively please nominate an area for us to leave the shelving if you are not home. We will try our best to accommodate your preferred days/times for delivery and once we have scheduled your delivery we will send you a confirmation. 

Please note - we do not take responsibility for stolen or damaged goods after we have delivered your order.

 

I live outside of Melbourne, can I still have my Shelving delivered?

 

Within Australia, once you have entered your address into the Checkout page, you will be able to see all Courier options that are available to your address. Please let us know if no options are showing for your address and we will look into this for you.

 

Do you have any other pick up locations around Victoria or Australia?

Unfortunately no. We only have one pick up location in Heidelberg West at this stage.

 

What payment methods do you accept?

 

We accept various payment methods. You can pay using a Credit card, Paypal, Apple Pay, Union Pay, Google Pay and Shop Pay.

 

If you would like to pay with a Bank Transfer, PayID or Cash please contact us via email to arrange this.

 

Can you supply a Tax Invoice?

 

Of course. Once your order is posted or picked up, you will receive a separate email with your Tax Invoice attached. Please check your Spam and Junk folders just in case.

 

What is your Returns & Exchanges Policy?

 

Please make contact with us within 30 calendar days from your purchase date if you would like to organise a return or exchange. Your order must be in its original condition. Any wear or damage to your order will not qualify for a return. For a change of mind (return) you will need to send your order back to us. We will refund your money in full and we will only deduct the initial postage and handling cost we incurred when we sent your order to you. For an exchange of size or style you will need to pay for postage both ways and any price difference (if any).

Outside of the 30 calendar day period, it will be up to our teams’ discretion whether your return or exchange will be accepted. Fees may apply to restock your order if your return/exchange is approved.

 

Will you ship to an International address?

 

Unfortunately, we do not currently ship internationally. We are, however, more than happy for you to arrange your own transport to pick up and deliver your order. Please contact us prior to purchasing so that we can facilitate this.

 

We own a store and would like to stock your products. Is this possible?

 

If you are interested in stocking our products, please send us an email by clicking here.